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How to Return an Item
- In order to return an item you ordered with shop.originbrazil.com, contact us by email firstname.lastname@example.org to request an RMA (Return Merchandise Authorization). Please provide your order number and/or last name to speed up the process.
- RMAs are only issued for UNUSED items for credit/refund. They must be requested within 20 calendar days from the date of receipt of merchandise as evidenced by shipment tracking information. After this time, items will cease to be eligible for RMAs (Return Merchandise Authorizations), credit, refund or exchanges.
- Merchandise must be postmarked for return within 7 calendar days after RMA is issued. Customer is responsible for all shipping costs for returns in both directions. Items must be sent to us prepaid, and we recommend adding a tracking number to your return shipment. We are not responsible for returns/exchanges that we do not receive. On receipt of RMA, refunds will be credited back onto the customer’s credit card within 2-5 business days.
Ship returns to:
Scheer USA Distribution
1020 Holland Dr. Suite 121
Boca Raton, FL 33487
- To obtain a different size or item, please place a new order through our website.
Used Item Disclaimer
- Used items are NOT Returnable, Exchangeable nor Refundable. No exceptions.
- The items you receive in the mail are brand new and in unused condition. We will not accept any merchandise back into stock for Refund and or Exchange, if it has been altered in any way, making it unsellable as Brand New.
- We do not differentiate between slightly used, well used or very used. Any item which comes back to us in a condition that cannot be resold as new are considered USED. Item(s) will not be eligible for any refund and/or exchange.
- Upon the item’s arrival in our warehouse, the item will be inspected for its contents. We reserve the right to refuse any return and deny any credit.
- We will contact you to let you know so we can either ship the item(s) back to you at your cost.
- The customer pays for shipping in all directions UNLESS we make the mistake of shipping you a different item from what you ordered. If a customer claims that a package was shipped wrong, or if they claim to have received a damaged/defective item(s), it is our policy to wait for the item to be returned to us before shipping out another. If the customer wants a replacement shipped right away then we will charge the customer the full price of the replacement item at the time the replacement is shipped. Once the incorrect/damaged/defective item(s) is returned, a prompt refund of these charges will be issued to the customer.
- We will not be able to refund you the shipping cost of the package if an item is missing or if your order is incomplete. In that case we will ship the missing item(s) to you immediately at no additional charge
- If you receive a damaged or defective item, contact us by email email@example.com within 72 hours of delivery.
- Please provide your order number and item number from your original confirmation e-mail and we will make every reasonable effort to replace the item for you. We will cover shipping charges if there was damage to the item due to shipping. If there is extensive damage to the carton, contact us immediately at 954-4152161. Once again, please have your order number available when you contact us.